SOUFIANE
MIKDAM

About Me

Soufiane Mikdam

Hello! I'm Soufiane Mikdam, a dedicated IT professional specializing in network and cloud computing infrastructure. With a strong technical background and a passion for solving complex problems, I bring a detail-oriented approach to every project.

My journey in technology began with a foundational education in digital infrastructure and has evolved through practical experiences in network configuration, technical support, and maintenance across various IT environments.

I'm constantly expanding my knowledge in cloud technologies, server management, and network security to stay at the forefront of the rapidly evolving IT landscape.

terminal
soufiane@mikdam:~$ whoami
IT Support Specialist with expertise in networking and cloud infrastructure
soufiane@mikdam:~$ cat skills.txt
Network Configuration, Cloud Computing, Technical Support, System Maintenance, Problem Solving
soufiane@mikdam:~$ location
Fez, Morocco
soufiane@mikdam:~$ _

Technical Skills

Networking

Cisco Configuration 90%
Router & Switch Setup 85%
Network Troubleshooting 80%
DNS Configuration 85%

Cloud Computing

Oracle Cloud Infrastructure 75%
Web Hosting Management 90%
cPanel Administration 95%
Cloud Security 70%
OpenStack Administration 90%

Programming

Python 75%
Bash/Shell 80%
HTML/CSS 65%

Hardware

Arduino Technology 85%
Mobile Device Repair 90%
Electronics Troubleshooting 85%
IP/Analog Security Camera Installation 85%

Languages

Arabic (Native) 100%
English 90%
French 75%

Soft Skills

Communication 95%
Problem-solving 90%
Leadership 85%
Emotional Intelligence 90%

Professional Experience

Nov 2024 - Jun 2025

IT Support Specialist L1

Hostoweb, Fez

  • Provided technical support for domain registration, hosting accounts, and DNS configurations.
  • Assisted clients with domain transfers, renewals, and SSL certificate installation.
  • Resolved hosting-related issues, including email setup, website management, and server connectivity.
  • Improved customer satisfaction rates by 15% through efficient problem resolution and clear communication.
Jan 2024 - Aug 2024

Maintenance Technician

BS Electronics, Fes

  • Served as a repair technician in an after-sales service company specializing in Xiaimo, Infinix, Tecno, Itel, and Oraimo products.
  • Diagnosed and repaired hardware and software issues in mobile devices.
  • Managed inventory and maintained repair records for quality assurance.
  • Reduced average repair turnaround time by 20% through process optimization.
Sep 2023 - Jan 2024

Helpdesk Advisor

WEBHELP (INWI), Fes

  • Provided technical support to customers experiencing issues with Fiber Optic, ADSL and i-Dar services.
  • Troubleshot connectivity issues and guided customers through setup processes.
  • Maintained accurate documentation of customer interactions and technical solutions.
  • Achieved 95% first-call resolution rate for common technical issues.
Apr 2023 - May 2023

IT Intern

IFMOTICA, Fes

  • Configured the institute's network infrastructure, including routers and switches, which resulted in improved network performance.
  • Assisted in implementing security protocols and network monitoring systems.
  • Participated in network troubleshooting and user support activities.
  • Documented network configurations and created technical guidelines for future reference.

Educational Background

Diploma of Specialized Technician

Digital Infrastructure, Cloud Computing option

IFMOTICA, Fes | July 2023

Specialized training in network setup, cloud infrastructure, and digital systems management. Focus on practical applications of networking principles and cloud technologies.

Network Architecture Cloud Services System Administration OpenStack

High School Diploma

Life and Earth Sciences

El Khawarizmy High School, Fes | July 2020

Comprehensive secondary education with focus on scientific principles and analytical thinking. Developed strong foundation in scientific methodology and critical analysis.

Scientific Research Data Analysis Critical Thinking

Certifications

cPanel & WHM Sales Professional Exam (CPSP)

cPanel

February 11, 2024

Certified professional in cPanel & WHM sales with comprehensive knowledge of hosting solutions and client management.

Verify

cPanel Professional Certification Exam (CPP)

cPanel

January 11, 2024

Validated expertise in cPanel server management, configuration, and administration of web hosting environments.

Verify

Oracle Cloud Infrastructure Certified Foundations Associate

Oracle

August 22, 2023

Foundational knowledge of cloud services and Oracle Cloud Infrastructure components, architecture, and management.

Verify

Contact Me

Email

soufiane@mikdam.ma

Location

Fez, Morocco

Phone

+212 691 835 967

Connect With Me